Customer invoicing, ageing, and collections managed from the same platform as the work that earned them.
For an FM service provider, accounts receivable is not a back-office accounting function — it is the revenue side of the business. Every work order completed, every contract milestone reached, and every reimbursable cost incurred is a potential invoice. The speed at which those operational events become posted invoices, and the efficiency with which outstanding balances are collected, determines cash flow. The common problem is disconnection. The operations team closes work orders in the CMMS. The commercial team tracks contract milestones in a separate document. The finance team produces invoices from a summary that someone has assembled, usually a week or more after the billable work was completed. By the time the invoice reaches the client, the underlying work order reference may have been lost. When the client disputes the charge, there is no direct link back to the operational record to resolve it quickly. Coreziyo's Accounts Receivable module closes that gap. Customer invoices are generated directly from closed work orders, approved contract milestones, or both. The invoice carries the operational reference — the work order number, the asset, the building — so disputes can be resolved against the original record. Ageing analysis is always current. Collection workflow routes reminders and escalations automatically based on days outstanding.
Cash flow in an FM service business is a function of billing speed and collection efficiency. Work that has been completed but not yet invoiced is value created but not captured. Invoices that are outstanding beyond their payment terms are cash that belongs to the business but is sitting on a client’s payable ledger.
Coreziyo’s Accounts Receivable module reduces the gap between operational event and invoice to the minimum possible — ideally zero, when invoicing is automated from work order close or contract schedule. Collections are managed from an always-current ageing view, with automated reminders reducing the manual work of the credit control function.
For FM operators and service providers in the GCC where contract billing complexity is high and client payment terms are long, the difference between an efficient AR process and an inefficient one is measured in millions of dirhams of working capital.
What you actually get
Invoice generation from operational records
Customer invoices generated directly from closed work orders, contract milestone approvals, or reimbursable cost records. The invoice carries the operational reference — building, asset, work order number — so every charge is traceable to its source.
Contract-based billing
FM service contracts with fixed monthly fees, variable work order charges, or milestone-based billing schedules managed natively. Recurring invoices generated automatically on schedule; ad-hoc charges attached to the contract record.
Ageing analysis and live balance
Customer balance ageing — current, 30, 60, 90 days — updated in real time as invoices are posted and payments received. The credit controller sees the current exposure for every customer without running a report.
Dunning and collection workflow
Automated payment reminders at configurable intervals after invoice due date. Escalation paths route overdue accounts to the account manager or collections team. Every contact logged against the customer record for dispute context.
Receipt matching and bank reconciliation
Customer payments matched to open invoices — partial payments, advance receipts, and credit note applications all handled. Bank receipts reconciled to the AR ledger automatically when bank statement lines are imported.
How it shows up in real operations
A UAE FM service provider billing clients across 1,000+ buildings under a mix of fixed-fee contracts and variable work order charges needs every completed job to become a collectible invoice without a data-gathering step. With Coreziyo, the work order that closes on a Tuesday generates an invoice ready for approval on the same day. The contract billing cycle posts automatically on the first of the month. Collections run from the AR ageing report, which is always current. When a client queries a charge, the account manager opens the invoice and sees the work order number, the asset, the building, and the technician who completed the job — all from the same screen. Disputes resolve in hours, not weeks. Cash collection improves because the data quality of the invoice supports it.